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As a leading financial institution in Myanmar, we are focused on,

 Leading the way towards a better Myanmar, humanising banking, connecting people, creating opportunities and changing lives”. 

We define the term “Sustainability” as economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs. We firmly believe that as an industry that plays an instrumental role in economic growth and global trade, banks could be a powerful force for change, to create a huge positive impact not just economically, but also socially and environmentally.


The Board is committed to responsible banking and understands that responsible approach to business is a decisive factor determining the long-term success of the Bank.

Economic, environmental and social issues, including climate change and human rights, matter in the communities and markets where we do business. We are integrating such considerations into our activities in order to understand and assess risks in our business transactions, to pursue business opportunities by developing products and services, to appropriately manage our operations and supply chain and to meet the expectations of our diverse stakeholders.

We are committed to meeting the regional, national and international, environmental and social standards applicable to our business operations and services, and to living up to the expectations and principles set out under the UN Global Compact, United Nations Guiding Principles on Business and Human Rights, the UNEP Statement of Commitment by Financial Institutions on Sustainable Development, the Equator Principles and other applicable standards as they arise. Furthermore, we aim to contribute to the realisation of the UN Sustainable Development Goals.

In promoting sustainable development, we look to being a change agent and incorporating environmental and social considerations into our business so that we can impact people’s lives meaningfully. We believe in giving back to all stakeholders which includes our employees, customers, shareholders, business partners, contractors, government and the community where we do business.

To ensure, we prioritize the issues that have the most impact on the economy, society and the environment, and that most influence the decision-making of our stakeholders, we conducted a first formal stakeholder engagement throughout 2019 and materiality analysis in September 2019.


Relevance of Assessment

  1. Identification of the material issues to stakeholders and the bank helps to formulate the strategy

  2. A robust process to identify the priority issues allows us to make an efficient resource allocation

  3. As materiality requires internal and external engagement, materiality offers the opportunity for the bank to gather stakeholder opinions and provide a solid foundation for an on-going conversation, strengthen the two way communication, build credibility and reputation.

  4. Through materiality assessment, we gain a better understanding of how to better position our reporting to deliver meaningful insight on issues that matter both to us and stakeholders

  5. During the process, we identify other topics that are equally important because they safeguard the bank’s credibility and hence contribute to bank’s long-term business success, albeit indirectly.

Materiality Criteria

An issue is material to uab bank if it meets two conditions.

  • It impacts our business in terms of growth, cost, risk or trust.

  • It is important to our stakeholders – such as consumers, customers, employees, governments, investors, NGOs and suppliers.

In determining if an issue is material, we also consider whether it is aligned with our Vision and Mission, brand portfolio and geographical footprint and the degree to which we can affect change.

Approach we used for materiality assessment

The importance of continuous dialogue with stakeholder increases for any organization aiming to be responsible and sustainable. We value open dialogue with stakeholder even if expectations and interest of our stakeholder sometimes are in conflict. We try to resolve the differences fairly and win the acceptance of our actions. We engaged with stakeholder throughout 2019.


The materiality analysis is based on a continuous process that include consideration, if not compliance to, international CSR Standards. Following factors were considered while identifying material issues:

  • Their importance to key stakeholders

  • Alignment to our Mission

  • Their CSR materiality (environmental, economic and social impact of issues)

  • Their legal risks if any,

  • Their impact on Bank’s reputation,

  • Their possible impact on business performance

The issues identified were placed on a matrix (see below), their position relative to the degree of stakeholder interest and potential business impact. These results represent the material issues facing our business. It shall be noted that all issues on the Map regardless of where they fall are relevant to the company.

For clarity, we grouped issues as Governance, Environment, Society, or People.


  • Diversity: Includes efforts to improve diversity of Board, Management Committee and Employees
  • Risk Management and Risk Culture: This includes uab bank’s overall approach to assessing and managing risk across the business and individual business units, products, services and transactions.
  • Technology Risk and Information Risk: This means keeping the information with us safe from external unwarranted intrusions.
  • Anti- Financial Crime: This means bank’s measures on anti-money laundering and counter financing of terrorism.


  • Financial Inclusion: This includes development and increased access to financial products and services, for unbanked and underbanked segments.
  • Human Rights: This includes Bank’s approach to human rights issues
  • Social Investment: This includes building stronger and inclusive communities
  • Customer Satisfaction: This includes bank’s approach towards grievances redressal, measurement of customer satisfaction and
  • SME Financing and Job Creation: This includes provisioning of financing to Small and Medium Enterprises and its consequent impact on job creation for the local economies.


  • Impact Investment: This includes investment into sectors and industries that contribute/assist in Sustainable Development Goals
  • Climate Change: This includes financing of clean and renewable energy projects
  • ES Risks: This includes integration of Environmental, Social and Governance factors into lending activity including creation of exclusion list.


  • Employee Commitment and Talent Management: This includes ability of the Bank to attract and retain top talent and increase employee satisfaction in doing so.
  • Employee Training: This includes communication and training to employees on ESG issues.



The bank has identified four impact areas based on materiality assessment by looking at the convergence between our core business as a financial service provider, and the needs of people and business in Myanmar. The impact areas are:

  • Financial Inclusion,

  • Job Creation and Enterprise Development and

  • Employee Development and Training

  • Customer Satisfaction

We understand that our long-term success is dependent upon stability and well-being of Myanmar. Our approach to sustainability is founded on a broad understanding of our duties as a financial services provider and our responsibilities towards society and the environment, as well as our role as employer. Our values of Connect, Create and Change also overlap with Sustainable Development Goals and on this basis, we have identified three (3) main longer term approaches or themes towards sustainability namely:

  1. Responsible Banking

  2. Responsible Financing

  3. Responsible Corporate Citizenship

It is our corporate responsibility to build and grow a sustainable environment in which everyone prospers.  It is in this environment of inclusiveness and connection with our stakeholders that we are best able to grow our own business and work towards our vision to be a leading bank in Myanmar.


Responsible Banking

Under this theme, we expound and evaluate on the four impact areas identified in our materiality assessment as below:

  • Financial Inclusion

In Financial Year 2018-2019, Bank provided 39 people with new housing loan so that they have their place to live. We understand that accessible and convenient digital channels are essential to broaden and deepen financial inclusion across Myanmar. To this effect, we recently launched mobile banking and internet banking. Even more, we are currently involved in a development of a product which will help customer to open and operate an account from his/her fingertips.

  • Job Creation and Enterprise Development

We work with 844 SMEs to develop their enterprises, providing them access to finance (Investment of more than MMK 74 bil) and ability to tap into the new markets.

Further, we are continuously developing financial products, which matches their requirements, including solutions to deal with cash flow and working capital challenges.


  • Customer Satisfaction

Our success depends upon the trust of all our stakeholders. We seek to conduct our business in a fair and responsible way, Humanising Banking by offering our customers a fair deal in terms of pricing and quality of service for our products. The emphasis on sustainable growth and giving back to the stakeholders will continue to be important consideration moving forward as well.


The importance of being transparent in reporting financial and non-financial issues is pivotal in earning trust. We are committed to issue GRI Index-Core Option and SASB Index in 2020 as a part of proactive approach for non-financial disclosure in Myanmar.


  • Employee Development and Training

People are at the core of uab bank and continued investment in our employees is a key priority. We are committed to creating a sustainable environment for them to express and develop their full potential professionally and personally. Our objective is to offer our employees working conditions that allow them to fulfill their individual aspirations by rising to the challenges.

Offering motivating working conditions: We understand that employees need a goal that gives meaning to their actions. To this, our employees supported by Management and their HR Partner, have the opportunities to develop professionally throughout their career with the Bank. Through constant job rotations, our employees can also expect to perfect and expand their financial services knowledge. We encourage continuous learning and development to ensure our people are equipped to meet the demands of rapidly changing, increasingly digital and increasing regulatory requirements. Bank provided to training to 985 employees totaling 9,106 manhours of training, which was directed towards increasing employee professional competency.

As part of the uab Tower @ Times City development, a Training School has been established on Level 23 of the Tower with a capacity of to conduct training to up to 250 people simultaneously.

We understand the importance of diverse workforce in success of the Bank. Every employee in the Bank has equal opportunity to grow irrespective of origin, gender, age, disability, sexual orientation, gender identity, or affiliation with political, religious, union, organisation or minority group. This is our vision of diversity, which is an asset to our Bank and preserving and promoting it is another part of being a responsible employer. In Financial Year 2018-2019, 435 staffs were promoted, of which 273 staffs were female. We also provided employment opportunities to 232 people and internship opportunities to 8 people in the last financial year.

With regards to Human rights, we respect and promote human rights as described in the United Nations Declaration of Human Rights. Further, we respect and promote labour standards as described in the International Labour Organisation Declaration on Fundamental Principles and Rights at Work and related conventions.

Responsible Financing

We are committed to responsible financing and non-financial factors are also taken into consideration. At uab, in the conduct of credit approvals and financing, all Credit Committees that conduct a review of the uab’s customers and transactions are required to ensure sustainability of projects as a process of approval and review. These are specific areas of concern:

  • Environment

Our customers are expected to know and take into account the potential impact of their activities on the environment and seek to avoid or, when avoidance is not possible, minimize these impacts. In larger companies that seek financing from the Bank for specific projects, they are expected to have appropriate policies and programs for these projects to prevent and mitigate adverse impact to the environment.

An exclusion list has been established which defines sectors or types of customers that do not fit into uab bank’s profile. uab bank will not facilitate financing to entities engaged in the activities listed below.

  • Production, trading and maintenance of weapons and munitions of any kind.

  • Trade in or unauthorized catching of wildlife or wildlife products

  • Production or trade in any product or activity deemed illegal under Myanmar laws or regulations or international conventions and agreements, or subject to international bans, such as pharmaceuticals, pesticides/herbicides, ozone depleting substances.

  • Hunting marine mammals and shark finning

  • Using of dynamite and poison in fishery practices

  • Activities involving harmful or exploitative forms of forced labor or harmful child labour

  • Activities involving people smuggling of any kind


  • Human Rights

All customers are expected to respect and promote human rights as described in the United Nations Declaration of Human Rights in their business decisions and are expected to use their influence with their suppliers to do the same. For unavoidable adverse impacts, they are expected to provide for and cooperate in remediation through legitimate processes.


  • Labour Standards

All Customers are expected to respect and promote labour standards as described in the International Labour Organization Declaration on Fundamental Principles and Rights at Work and related conventions. They are expected to do so in their own operations, and to use their influence with their suppliers to do the same. For unavoidable adverse impacts, they are expected to provide for and cooperate in remediation through legitimate processes.


Responsible Corporate Citizenship

We define corporate citizenship as an approach to business through which we work to make a positive impact on society, the environment and the economy. We believe that corporate citizenship is about integrity, business ethics and responsible governance. It all starts with a commitment to conducting ourselves with integrity, in every action, every transaction and every part of our business, being transparent and accountable, and contributing to the well-being of our stakeholders.

We are committed to making economic contributions to our community through paying our fair share in taxes together with the compulsory deduction of taxes from our employees. We contributed MMK 4.3billion to tax coffers of Myanmar as Commercial Tax for Financial Year 2018-2019.

In order to enlarge our influence on sustainability, we seek to ensure that our supply chain, including vendors and contractors conduct their businesses in a similarly responsible fashion. Similarly, we recognize that there are situations where the way our customers conduct their operations may generate significant environmental and social impact and, in such cases, we try to leverage our influence on them to mitigate and manage risk. Further, we have taken a proactive step to manage ESG risk in lending activity by signing a Memorandum of Understanding with WWF to develop and implement Environmental, Social and Governance Policy.





The nature of our business relies on the stakeholders’ trust and any violation of that undermines public confidence in us, which has a direct impact on the business. Therefore, we place utmost importance on ethics and integrity. An essential part of our corporate and sustainability governance approach is the establishment of policies that institutionalise certain values we hold true.

uab is committed to applying high standards of honesty and integrity consistently across our operations and our business dealings. We operate according to our corporate values and are committed to preventing corruption and bribery in all its forms and do not tolerate it in our business or in those with whom we do business.

We highlighted below some of the key governance policies, procedures and guidelines of the Bank.



Our Code of Ethics and Anti-Bribery and Corruption Policy has been adopted to reinforce Bank’s stance. Policy and Code cover all stakeholders including but not limited to, employees, interns, members of the Board of Directors and all vendors and contractors. Together with this a Gift Guideline has been issued to employees to restrict the receipt of any gift for their services in the Bank. While accepting or giving gifts we follow 5 principles and they are:

  • It is for a proper purpose

  • Permitted by law

  • Permitted by our policies

  • Permitted by recipients’ policies and

  • Reasonable in value and appropriate in circumstances


To note, uab bank is accorded #1 amongst all banks in term of Corporate Governance in the Pwint Thit Sa Report 2019 by Myanmar Centre for Responsible Business.


Financial Performance

The Bank maintained a strong track record from last year’s performance, ensuring a strong foundation and continued ability to care for our employees, investors’ interests, suppliers and business partners, and the communities that we serve.


Digitalisation & Investment in Technology

At uab, digital represents not just a key driver for enterprise-wide business transformation to build our future competitiveness and growth, but also plays an enabling role in delivering added value to our stakeholders and uphold our principle of humanising banking as well as financial inclusion. Digitisation and Investment in Technology adds to our effort to make our community financially inclusive.


Resource Optimisation

As a bank with extensive reach, we embrace our role as a responsible consumer and corporate citizen, committed to manage our environmental footprint through resource and operational efficiencies.


Outreach Programs

The program which is in its 3rd year of running, driving uab’s community engagement and development initiatives, focusing on the underserved and underprivileged members of the community with particular focus on children, youth and women.




uab Sustainable Development Goals 

No poverty, zero hunger, good health and well-being are few visions presented by United Nations Sustainable Development Goals (SDGs). 17 SDGs are interrelated, and role of the Bank is fundamental towards the achievement of the goals.

uab bank has a direct or indirect role to play in achievement of the 17 SDGs with focus on 4 goals.

Key Sustainability Impact Areas

Financial Inclusion

(SDG 8)

  • Enabling homeownership

  • Providing Digital Solutions

  • Financial Literacy

Job Creation and Enterprise Development

(SDG 9)

  • Financing to SME

  • Developing products and solutions for cashflow management

Employee Development and Training

(SDG 4)

  • Offering motivating working conditions

  • Regular training to employees

Customer Satisfaction

(SDG 3)

  • Appropriate and suitable products

  • Transparency




Time Target

Achievement (Sept 2019)


10.5% of total loan portfolio

30 September 2024

1.3% of total loan portfolio

Digital Solutions

Enabling customers to open an account through handheld devices

30 September 2020

Work in Progress

Financial Literacy

Increase the participation in financial inclusion initiatives by 20% from the base year.

30 September 2020

In financial 2018-2019, 1366 individuals participated in financial inclusion initiatives for unbanked, underbanked, or underserved customers.

SME Financing

26% of total loan portfolio

30 September 2024


Training to employees

100% of the employee to receive training in their respective field.

15-man hours to be spent on each employee training (i.e. planned increment of 62.33% in manhours training per trained employee)

30 September 2021

53% of the employees received some sort of training in financial year ending on 30 September 2019. 9.24-man hours of training was provided to each trained employee.


Formulation and Implementation of ESG Policy


Formulation by March 2021.

Full implementation by March 2024

In discussion with WWF for the formulation and implementation of Policy


To maintain the current status quo.

September 2020

All our full time employed staffs reaffirmed commitment to Code of Ethics in September 2019


Issue GRI Index and SASB Index

May 2020



The following are some of the Bank’s quantitative KPIs



Employee Engagement

For the year ended on 30 Sept 2019


  • Ten (10) tea sessions throughout the year for dialogue between Head Office staff and CEO

    • Two (2) Movie Sessions & Townhall with a total of 900 uabians

    • Drivers Town Hall in September 2019 attended by 108 uab drivers

    • Marching to uab Tower @ Times City in October 2019 by 323 uabians to signify the move to the new Head Office

    • Friday Talk in November 2019 at uab Tower @ Times City attended by 150 uabians

    • Managers Conference in November 2019 at Heritage Bagan Hotel attended by 145 Branch and Head Office leaders

Employee engagement activity was robust and with staff and senior management sessions as above and regular staff & supervisor meetings.

We are pleased to note the result of engagements reflected in the improvements in productivity with Group Profit Before Tax per employee increasing to MMK 10.5 mil for period ending 30th Sept 2019 compared to MMK 4.6 mil for the previous 12 months.


For the year ended on 30 Sept 2019

Employee Turnover (%): 21 %

Supervisory- AM & above: 3 %

Non-Supervisory-Supervisor & below: 18 %

Employee turnover was higher than the targeted 15% partly due to the enforcement of retirement age of 60 years and a right sizing exercise undertaken by the Bank.

Absenteeism Rate

For the year ended on 30 Sept 2019

Absenteeism Rate (%): 2.22 %

For the year ended on 30 Sept 2018

Absenteeism Rate (%): 2.96 %

The absenteeism rate improved for year ending 30th Sept 2019 to 2.22%.

Our target is to move this to below 2%.

(Absenteeism is the unexcused leave measured against the working days in the period)


The health and safety of our employees and customer is important to us. The bank conducts periodic training like fire safety training, first aid training, evacuation related training for employees.

Health and Safety options include:

  • Welfare grant of MMK 100,000 for major surgery

  • Paid leave of up to 6 months for prolonged illness

  • 30 days of paid medical leave

  • Work Life Balance

As a part of our initiative to support work life balance, we offer flexible working hours, sabbatical leaves, extended maternity leaves et al.

An HSE inhouse audit was conducted on uab Tower @ Times City which was audited by the Internal Auditors.

Frequency Rate/Fatality Rate

For the year ended on 30 Sept 2019

Nineteen (19) car accidents involving uab drivers were reported during the year ended 30 September 2019. There were no fatal injuries.

One (1) security guard from Thingangyun Branch, suffered hand burns while filling up the water in radiator of the generator. At the time of reporting, he was back on duty at the Branch.

No reports were received of customers suffering injuries at the bank premises.

The frequency rate for accidents for year ending 30th Sept 2019 was 0.006% (where the days lost from leave due to accident is measured against total work-force hours) and within target at 0.01%

The fatality rate for year ending 30 Sept 2019 was Nil with no deaths reported and within the Bank’s target of zero fatalities

Given that the Bank is in the Service industry and not an industrial or manufacturing environment, the accident and fatality rates are expected to be low.


For the year ended on 30 Sept 2019

Total number of employees trained: 985

Total manhours of training provided: 9,106

Target number for formal training hours was 10,000 manhours and the Bank is working to increase the training provided to 15,000 manhours for the new financial ending 30 Sept 2020.

Career Development/Appraisal

To support career development and appraisals, each individual employee underwent a formal half yearly appraisal session with his/her supervisor in April and September 2019. This is the 3rd year in running of conducting these sessions.

The successful sessions in April and September 2019, ensured meeting of our KPI of 2 appraisal sessions per annum for all staff.

435 employees were promoted based on their performance in year ended 30 September 2019 as part of career development and succession planning.

To support career development, the Bank provides training and learning opportunities. To this end, uab bank has established a training school at Level 23, uab Tower @ Times City, Kyun Taw Road, Kamayut Township, Yangon. The school has the capacity of 250.

Further, on 11 February 2020, uab bank announced collaboration with Frankfurt School of Finance & Management to develop, deliver and offer customized training to uab bank employees and to the public.

Equal Opportunity Employment (gender, age)

Staff force as at 30 Sept 2019

By Gender

Total employees: 1,848

  • Male: 907

  • Female: 941

By age

  • 18-30 years: 856

  • 31-40 years: 656

  • 41-50 years: 253

  • 51-60 years: 72

  • Above 60 years: 11

Promotions awarded for year ended 30 Sept 2019 totalled 435 staff:

  • Male: 162

  • Female: 273

Staff with job grades of Senior Manager and above:

  • Male: 30

  • Female: 44

The Bank ensures that there is equal opportunity in gender, age and promotional opportunities. There is generally a satisfactory balance.


For the year ended on 30 Sept 2019

Differently abled employee (in numbers): 1

For the year ended on 30 Sept 2018

Differently abled employee (in numbers): 1

Environmental issues



















For the year ended on 30 Sept 2019


On the issue of waste, the Bank has been undertaking a digital exercise and discourages the use of paper.

  • Cloud based storage vs the conventional way of paper storage

  • All communications between staff are now done via email.

  • Electronic submission of credit proposals, expenditure approvals, leave request and formation of digital registers

  • Central printing and e-fax

  • Re-engineering to reduce paper applications and forms at branch counters



Expenditure for Year ending 30th Sept 2019

  • MMK 258,858,101 (Electricity)

  • MMK 320,747,063 (Petrol)

Action such as energy saving bulbs, switching off lights when not used and controlled temperature for air conditioning are now being undertaken to optimise the use of energy.

Regarding use of petrol, we have adopted a policy ensuring more energy efficient vehicles where vehicles need to be replaced.

More economical use of vehicles are also being adopted.



Not Applicable due to type of the activity conducted.



Expenditure for Year ending 30th Sept 2019

  • Water: MMK 3,294,350

With drinking water, we have reduced the use of smaller plastic water bottles with water dispensers using larger reusable plastic bottles.

At our new office uab Tower @ Times City, eco-friendly toilet flushes have been installed.

Societal Responsibility




In the year ended on 30 Sept 2019

Product Responsibility:

uab bank formulated and implemented Product Responsibility Statement. Based on the statement, we adhere to following principles while designing and launching of the product:

• Product must relate to economy

• Product must be easy to understand

• Product must create benefits


Supply Chain Management:

We adopted Vendor Code of Conduct, which entails the vendors to abide by human rights laws, environmental laws, bribery and corruption laws et al.


Philanthropic Activities/CSR Activities:

Be The Change: MMK 4,571,513

9th Anniversary (Fish Releasing): MMK 2,327,950

9th Anniversary donation: MMK 945,000

9th Anniversary donation to KMD & KWC blind House: MMK 2,000,000

This is about 0.1% of Profit after Tax and General Provisions for year ended 30th Sept 2019.

Non-financial reporting standards

The following standards were adopted:

AA 1000 – this was used to assess stakeholder engagement to establish a materiality index as stated in our Sustainability Report issued in our Annual Report and website.

GRI – This may be downloaded from our website

SASB – This may be downloaded from our website


































































































































































Human Capital KPI

1. Customer health and safety

Due to the nature of the banking activity conducted, products offered to customers generally have low negative impact on customers’ health and safety.

However, there are chances of operational incidences occurring at offices or branches, that might cause injuries to customer or premise visitors. Any incidence at any office premises is reported and addressed on timely manner through the Bank’s Operational Incident Reporting mechanism.

For the year ending 30 September 2019, there were no reports or complains of injury to Customers.

Security guards at the Bank’s premises are regularly reminded of maintaining security. Security cameras are also checked.

Increasingly bank transaction are conducted on-line and through ATMs, and to reduce the risk of Customers being unable to have access to cash at ATMs particularly during after-banking hours, week-ends and holidays, ATM and electronic banking downtime is now monitored closely by a central team and downtime report placed at the Bank’s Management Committee meetings for review.

2.Supplier/ Contractor selection and criteria

uab bank Vendor Code of Conduct describes the uab banks’ expectations of how its vendors conduct the business. All the vendors (including subcontractors) who provide products and/or services are expected to act in accordance with the Code. uab bank assess the prospective Vendors against their compliance with our Codes before they are selected to provision services/products to the Bank. uab bank has circulated Vendor Code of Conduct to all the vendors.

The Bank’s “Basic Procurement Guidelines” sets the procedures for vendor selection when a purchase order is required to be issued and it provides the Bank’s Management the assurance that due care has been taken for each order made.

Due to the nature of the activity conducted, major chunk of the Bank’s sourcing cost is directed towards stationaries. We lay emphasis on sourcing locally and encourage small and medium enterprises. Out of 140 vendors, who are currently associated with us, 90 % of them are small or medium enterprises. Further, Anti-Bribery and Corruption Policy and Gift Guidelines have been formulated and rigorously implemented to ensure the transparency during the vendor selection process.

3. Environmentally- friendly value chain

At sourcing level

uab bank relies on a number of vendors to deliver the end services. The services provisioned by vendors may not be visible at the end user level however, services are essential for us in order to ensure we continue to give world class end service to our customers. We understand relying on third party exposes us to certain risks, that might be contrary to our views and beliefs. Thus, to ensure, values and beliefs of the vendors are aligned with our values and belief, uab bank recently adopted Vendor Code of Conduct. Vendor Code of Conduct requires vendors to have policies and mitigating measures for negative environmental impacts from their operations, products and services.

At the bank level

Due to the nature of banking type activity conducted, negative impacts are lower compared to industry and manufacturing. However, uab bank is committed to reduce the use of energy, carbon emissions, waters discharge et al. Reducing paper consumption is a major project and the bank is moving towards optimizing its digital platform to this end.

At customer level

Since, the Bank is primarily involved in deposit taking and lending activity, we are aware in certain situations customers activities have negative impacts on the environment. We, at uab bank have established EXCLUSION LIST, which list down sectors that do not fit our beliefs and values and our commitment towards sustainability. The following are the list of sectors that have been listed in exclusion list:

  • Production, trading and maintenance of weapons and munitions of any kind.

  • Trade in or unauthorized catching of wildlife or wildlife products

  • Production or trade in any product or activity deemed illegal under Myanmar laws or regulations or international conventions and agreements, or subject to international bans, such as pharmaceuticals, pesticides/herbicides, ozone depleting substances.

  • Hunting marine mammals and shark finning

  • Using of dynamite and poison in fishery practices

  • Activities involving harmful or exploitative forms of forced labor or harmful child labour

  • Activities involving people smuggling of any kind


4. Interaction with communities

At uab bank, we strongly believe we may not be able to help all the people all the time, but we can certainly help some of the people all the time. We understand, as a financial institution we place critical role in achievement of seventeen (17) Sustainable Development Goals. In particular, uab bank focus on four (4) of these seventeen (17) goals.

Financial Inclusion (SDG 8)

  • Enabling homeownership

uab bank provided 39 people with new home ownership in financial year ended on 30 September 2019.

  • Providing Digital Solutions

We launched mobile banking, uab pay and internet banking to increase the financial inclusion.

  • Financial Literacy

We conducted various financial literacy initiatives during the financial year. For year ended 30th Sept 2019, 1,366 individuals participated in various initiatives.

Job Creation and Enterprise Development

(SDG 9)

  • Financing to SME

We provided financing to 844 SMEs, which not only enable enterprises to thrive but also created job opportunities.

  • Developing products and solutions for cashflow management

Employee Development and Training

(SDG 4)

  • Offering motivating working conditions

  • Regular training to employees

Customer Satisfaction (SDG 3)

  • Appropriate and suitable products

  • Transparency


Further, in December of 2017, uab bank launched “Be The Change Myanmar” program. In the last financial year, programs such as, 9th Anniversary “Be The Change Myanmar”, Nga Hlut Pwe (Fish Releasing), Junction Square “Be The Change Myanmar” and Premier Lounge “Be The Change Myanmar” were held as a part of community engagement. -

5. Anti-corruption programmes and procedures

uab bank has formulated and implemented Anti-Bribery and Corruption Policy. The policies cover all the activities of the Bank, its subsidiaries and third-party service providers. In line with our belief of ZERO TOLERANCE towards corruption we:

  • Raised awareness of the matters in various forums and how it could potentially impact the reputation of uab bank

  • Circulated Anti-Corruption and Bribery Policy and Gift Guidelines to all employees

  • Formulated and implement Conflict of Interest Policy

  • Developed a reporting mechanism (including Whistleblower reporting channel)

Report of incidences are made to the Management Committee and Board Risk Committee.


6. Creditors’ rights

Depositors form the largest group of Creditors of the Bank. Other creditors include suppliers of goods and services and also other financial institutions.

Depositors rights are regulated by the Financial Institutions Law and various regulations issued by the Central Bank of Myanmar. The Bank is committed to complying to all regulatory requirements.

Apart from complying with the regulations, the Bank assures all Creditors that they will be:

  • Treated fairly

  • Transparently and honestly dealt

  • Offered suitable products

The Annual Report which incorporates the Bank’s audited financial statements is made available in the Bank’s website. All relevant information about the Bank is made available and up-dated in the uab bank’s various social media platforms.

Further, creditors have right to privacy, for which uab bank has adopted Statement on Privacy and right to grievance redressal.

uab bank was ranked 5th in the 2019 Pwint Thit Sa Rankings and continuously seeks to improve its governance and transparency to all stakeholders.


Key policies and statements that have been adopted by uab bank to ensure we prioritise material issues, focus on sustainable development goals and do the right thing, the right way are:

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