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Operations Manager

Operations Manager
Experience Level: 
Experience Required
Max Salary: 
Job Location: 
Posted Date: 
11 December 2019


Key Responsibilities

  • Coordinate, manage and monitor of various projects in the department.
  • Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
  • Plan the use of human resources. Delegate tasks and accountabilities. Establish work schedules. Supervise staffs. Monitor and evaluate performance.
  • Coordinate and monitor the work of various departments involved in operation projects. Monitor performance and implement improvements. Ensure quality of outputs.
  • Monitor, manage and improve the efficiency of support services such as Technology, Zone offices, Marketing and Finance etc. Facilitate coordination and communication between support functions.
  • Liaise with senior management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
  • Build alliances and partnerships with other organizations.
  • Verify and assure that all daily functions of the Operations Department are performed accurately and in a timely manner.
  • Provide hands-on assistance, as needed, for all Operations functions.
  • Assist Deputy Director of Operations in the implementation of new processes that support the efficiency of bank operation.
  • Coordinate projects as assigned by Deputy Director of Operations.
  • Perform other related duties as assigned or requested.


  • Minimum a Bachelor’s degree
  • Proven experience working in banking operations and managing people
  • Good communication and negotiation skills
  • Proficient in Microsoft applications

Please send your application to


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