Assist with establishing operations management strategies.
Assist to develop and establish effective operations management solutions inclusive of techniques and processes.
Assist to implement an effective and quality management system.
Assist to set formal and measurable service level matrixes, performance targets and reporting strategies for contractors including an annual review of any Service Level Agreements.
Assist to identify and manage corrective and enhancement actions.
Liaise and collaborate with all role players internally and externally on re skinning, renovation and construction projects.
Complete any duties as assigned by the Operations Manager and/or the Deputy Director of Operations.
Provide support to the operations manager in the day to day running of the organization
Schedule projects and ensure assignments are carried out as planned
Work hand-in-hand with senior management staff concerning work/operational issues and other activities
Draw up reports regarding operations in the company and pass them to senior management whenever it is requested for
Track the progress of weekly, monthly, quarterly and annual objectives
Communicate with clients and evaluate their needs
Report to Operations Manager
Qualifications
Minimum a Bachelor’s degree
Proven experience working in banking operations and managing people