Loyalty Program Coordinator is accountable to manage all areas of a customer rewards program covering deposit products, cards and digital apps.
The role has 2 major elements:
Loyalty program design and development.
Loyalty program management.
Work with key stakeholders to develop strategy and road map for loyalty program.
Designing, building and enhancing the loyalty program to deliver an exceptional customer experience.
Actively managing reward costs and outstanding liabilities, including planning and forecasting, reporting and insights, reward offering and mix, and marketing activities to drive more profitable customer redemption behavior.
Manage rewards program suppliers, including managing contracts, performance metrics, profitability, due diligence and the day-to-day relationship.
Effectively managing risk, including rewards fraud, and ensuring compliance with all laws and bank policies.
Ensuring effective policies, procedures and processes.
Resolve issues and customer escalations.
Building and executing a customer communications and engagement plan to maximize engagement with the rewards program.
Strong track record delivering results in ambiguous and challenging situations.
2-3 years loyalty program and/or product management experience.
2-3 years partnership management.
Minimum undergraduate university degree, other post-graduate degree, or equivalent industry related experience.
Strong communications ability to all stakeholders.
Prefer candidates who are Myanmar nationals or alternatively foreign nationals who are in Yangon.