DBS, Global Finance’s Best Bank in Singapore, managed to increase operating profit by 2% in 2020, with the 8.4 billion Singapore dollar ($6.3 billion) total a record for income, demonstrating the resilience of its franchise against a plethora of headwinds, including low interest rates. The bank reaped the rewards of more than eight years in digital investment, enabling it to transition to new business modus operandi thanks to a stack of modern technology including use of the cloud, deep data infrastructure, artificial intelligence and machine learning.